FAQs

Our couriers attempt to deliver three times before returning items back to us as undelivered. If your order has been returned to us, you need to contact us on help@gigilaurent.com

If the tracking is showing as delivered but you have not received it, please in the first instance check with your neighbour. If you have still not received your order check with the courier provider in the email notification.

If you are still unable to locate your parcel please email us with your name, order number and address and we can then look into this for you.

Any orders placed from Friday after 2pm until Sunday will be shipped on the following Monday with a next day service for delivery on Tuesday.

You need to contact us via email at help@gigilaurent.com within 2 hours of having placed your order. Our office opening hours are 09:00 - 17:00 Mon-Fri

Our processing team work super-fast to get all orders processed and dispatched as quickly as possible, therefore we are unable to make any amendments or cancel orders once they have been placed.

We are unable to amend any delivery details once the order has been placed. However, if the parcel is yet not shipped from us we can amend address details only.

We accept PayPal, Visa, MasterCard, Delta, American Express and Maestro. We are only able to accept one payment type per order.

Yes, once your order has been despatched from our warehouse you will be sent an email advising you that your order is on its way along with your tracking number.

Information you give us is stored securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.

You can contact us by email at help@gigilaurent.com we aim to reply to all emails within 24 hours. Excluding weekends and bank holidays.

Once you have made a request for a return you will receive an email with instructions and address where to return your item. Please return your items back within 7 days of receipt and in its original condition. Please include the invoice you received with your order.

If your order has not been dispatched yet, we will happily amend your address. If your parcel has been shipped already the courier may not be able to change it.

If the parcel has already been delivered to the incorrect address, then unfortunately we are unable to offer a refund for the order.

You don’t need to register to complete your purchase; we will only ask you for an email (to send your order updates) and a valid shipping address.

Registering speeds up checkout process by allowing you to save your shipping addresses, plus you will be able to check your order details and delivery updates on gigilaurent.com - You will also receive our exclusive news and special promotions – so why not register now!